Privacy Policy

The Aesthetic Studio in Ottawa (“we,” “our,” “us”) values and respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including health-related information, when you visit our website, use our services, or communicate with us.

1. Information We Collect

We collect information in the following ways:

• Personal Information: Such as your name, email address, phone number, and other details you provide when booking appointments, filling out forms, or contacting us.
• Protected Health Information (PHI): When receiving medical aesthetic services, we may collect information such as your medical history, treatment details, photographs, and other health-related information.
• Website Usage Data: Such as IP address, browser type, operating system, referring URLs, and how you interact with our site.
  

2. How We Use Your Information

We use your information to:

• Provide and manage the services you request
• Coordinate care and communicate with you about treatments
• Schedule appointments and send reminders
• Respond to questions or requests
• Improve our website, services, and patient experience
• Comply with legal and regulatory obligations
  

3. Text Messaging (SMS) Consent

By providing your phone number, you consent to receive SMS messages from The Aesthetic Studio in Ottawa. These may include appointment reminders, scheduling updates, and occasional promotional messages.

• Message & data rates may apply.
  Message frequency may vary.
• Reply HELP for more information.
• Reply STOP or UNSUBSCRIBE to opt out at any time.
  

We do not send sensitive medical information via text message. SMS communications are intended for administrative and general purposes only.

4. HIPAA & Protected Health Information

We are committed to safeguarding your health information in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable privacy laws.

Use and Disclosure of PHI:
We may use and disclose PHI for treatment, payment, and healthcare operations, including coordinating care with other providers, processing payments, and meeting legal requirements. We will not disclose your PHI for marketing purposes without your explicit written consent.

Your HIPAA Rights:
You have the right to:

• Access and request a copy of your health records
• Request corrections to your health information
• Request restrictions on how your information is used or shared
• Receive a list of disclosures made of your PHI
• File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact our Privacy Officer at the information below.

PHI Security:
We use administrative, technical, and physical safeguards to protect PHI, including secure data storage, encrypted transmission, access controls, and staff training.

5. Sharing of Information

We do not share, sell, rent, or disclose your mobile number or personally identifiable information to third parties or affiliates for marketing or promotional purposes.

We may share information only when necessary to:

• Operate our business (e.g., scheduling, billing, or communication platforms) under confidentiality agreements
• Comply with legal requirements or court orders
• Protect our rights, property, or the safety of our clients and staff
  
  

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. While we strive to use industry-standard security measures, no method of transmission or storage is completely secure.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality, personalize your experience, and analyze traffic. You can manage cookies through your browser settings.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content, security, or privacy practices of those third parties.

9. Contact Us

If you have questions about this Privacy Policy, HIPAA rights, or how we handle your personal information, please contact:

The Aesthetic Studio in Ottawa
116 W Lafayette St #1, Ottawa, IL 61350
(815) 663-7393

info@myaestheticstudios.com